Survey for parents and carers
Home to school transport
Mainly for special schools: shows how long and reliable journeys are, how well drivers, escorts and the school keep families informed, and how settled children are when they arrive. Best run in the first half of the autumn term. About 4 minutes to complete.
What respondents read first
This survey asks about your child's journey to and from school, so the school can work with the council and transport providers to make it better. If your child does not travel by minibus or taxi, some questions will be skipped. It takes about 4 minutes. It is anonymous: the school cannot see who answered, and results are only shown for groups of 5 or more. If you write something that makes us worried about a child's safety, the school's safeguarding lead will see that comment so they can help.
How anonymity works in this survey
- The school cannot see who answered. Nothing is reported until 10 people have answered.
- A group, such as one role or one year group, is shown only when 5 or more people in it have answered. Smaller groups are hidden.
- An answer chosen by fewer than 5 people is hidden, along with enough others that it cannot be worked out by subtraction.
- Written comments appear only once 10 people have answered.
The questions
Numbered in the order respondents see them.
Respondents choose
How does your child usually travel to school?
- Council minibus or taxi
- Public transport
- A family member drives them
- Walks or cycles
- Another way
This places each answer in a group for the report. It is the only question about the person answering.
The journey5
- Question 1.
On a usual day, how long is your child's journey to school?
Choose one
- Less than 15 minutes
- 15 to 30 minutes
- 31 to 45 minutes
- 46 minutes to an hour
- More than an hour
- It changes a lot from day to day
- Question 2.
The length of my child's journey is reasonable for them.
Agree scale: five points, strongly disagree to strongly agree
- Question 3.
My child arrives at school in time for the start of the day.
Agree scale: five points, strongly disagree to strongly agree
- Question 14.
Overall, how satisfied are you with your child's journey to and from school?
Satisfaction scale: Very dissatisfied, Dissatisfied, Neither, Satisfied, Very satisfied
- Question 15.
What one change would make your child's journey to and from school better?
Write your own answer
Drivers and escorts5
- Question 4.
Does your child travel in a minibus or taxi arranged by the council or school?
Choose one
- Yes
- No
- Question 5.
The minibus or taxi picks my child up at the expected time.
Agree scale: five points, strongly disagree to strongly agree
- Question 6.
My child usually travels with the same driver and escort each day.
Agree scale: five points, strongly disagree to strongly agree
- Question 7.
The driver and escort understand my child's needs.
Agree scale: five points, strongly disagree to strongly agree
- Question 8.
The driver or escort tells me about anything important that happened on the journey.
Agree scale: five points, strongly disagree to strongly agree
Keeping families informed3
- Question 9.
I am told in good time about changes to my child's transport.
Agree scale: five points, strongly disagree to strongly agree
- Question 10.
I know who to contact if there is a problem with my child's transport.
Agree scale: five points, strongly disagree to strongly agree
- Question 11.
When I report a problem with transport, it is sorted out quickly.
Agree scale: five points, strongly disagree to strongly agree
Settled and ready2
- Question 12.
My child is usually settled when they arrive at school.
Agree scale: five points, strongly disagree to strongly agree
- Question 13.
My child is usually settled when they get home from school.
Agree scale: five points, strongly disagree to strongly agree
Free to run. The full report is £149.
Running it is free and gives you the headline result, with strengths and priorities. The full report adds every chart, comments grouped into themes and briefing slides.
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